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If you are not satisfied with your purchase, We will gladly accept returns or exchanges for the products meet conditions below. (5) There may be additional taxes/duties upon delivery. (4) We'll send you an invoice to your email and you can checkout through the provided link.

(3) You choose the option that is best for you. Item(s), quantity, color (if applicable) (1) You provide us the following information so we can estimate shipping for your order. Yes, we do offer international shipping! Please follow the steps below to make an international order.

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*Same-day delivery option is not included in the free shipping promotion. You can receive free ground shipping on all U.S. Estimated usual processing time for same-day delivery is 2 to 3 hours after the order is placed. The shipping rate will be calculated at check out and depend on how further you are located from our warehouse. We offer same-day delivery option for Charlotte NC and near area customers. This option is guaranteed to arrive by the end of the second business day after shipment. For example, if you order on Monday before 3pm, your order will be delivered by end of day on Wednesday. Your order will be delivered by the end of the 2nd business day after it is processed. UPS 2nd Day Air (Guaranteed 2 Business Days) This option is not guaranteed to arrive by the estimated date. Your order usually takes 2-5 business days to be delivered. The further you are located from us, the longer it will take to arrive.

Our warehouse is located in Charlotte, North Carolina. Rates are dependent on weight and total shipping costs can be seen at checkout. We offer UPS Ground and UPS 2nd Day Air Shipping. We get your package ready as soon as your order is processed. Products that are not eligible for return and will be sent back to you at your cost and expense if received:Īny product that is returned without original conditon and packaging.How long does it take for your order to arrive? However, unsealed products may be tampered with and does not offer us the security to resell them. We take pride in delivering products in its original condition. We are unable to take back unsealed products of hygienic and safety reasons. You may obtain the Return Authorization Number through an application at HairMall.ca within 14 days of the order’s delivery date. All product returns require a Return Authorization Number. It will not be available for any return, exchange. If the product is in any way damaged or tampered with, without a seal, or the seal has been broken, Or is not in its original condition, the product is unable to get exchanged for. If the packaging has been bent, creased, or the ties inside the pack have been opened, tampered with, There is a return, exchange option available. * If the product is in its original condition, sealed, and has been within 14 days, This includes all hair care products, soaps, and body products. Return PolicyĪll Wigs and Ponytails are always Final Sale.ĭue to hygienic and safety reasons, we are unable to take these back as we take pride in delivering products in its original condition never been used.Īny hair that is in its original condition, sealed, and is within 14days is available We deeply appreciate your understanding and cooperation. No Return & No Exchange due to COVID 19 until further notice. It is rare for such delay, however, if merchandise is delayed due to shortage in inventory it may take longer than usual for delivery or we may cancel the order all together, in which case, purchaser will be refunded. Once again, HairMall.ca is not responsible for any loss due to missing, insufficient, incorrect or fraudulent information. If one or some of the information you have provide is correct, and delivery cannot be made due to an error or fraudulent information, and any lost package due to aforementioned reasons will not be refunded or reimbursed. Boxes are amply sized and your items are well-protected. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects. We cannot group orders placed separately to one shipment, and shipping fees will apply to each of them. We advise you to group your items in one order for you convenience.

Handling fees are fixed, whereas transport fees vary according to total dimensions, weight of the shipment, and your location. Shipping fees include handling and packing fees as well as postage costs. If regular shipping method is selected, items will deliver within 7-10 business days. Packages are generally dispatched within 2 days after receipt of payment and are shipped via Canada Post.